Job Description:

• Report to the Head of Department (HOD) and focus on customer care activities for residential property purchasers, including vacant possession delivery, key handover, and handling customer feedback/comments.
• Manage defect-related issues and respond to customer queries.
• Conduct inspections and quality checks on finishing works, including skim coating, painting, tiling, and other related tasks.
• Carry out any other assignments as deemed necessary by the Management.

Job Requirements:

• Must have hands-on experience in managing customer care functions and ensuring all customer queries and defect issues are resolved promptly and satisfactorily.
• Minimum 1 year of working experience in Customer Care/Defect Management within the property development industry.
• Willing to be based in Johor Bahru.
• Working days: 5.5 days per week
  (Monday to Friday: 8.15am – 5.15pm; Saturday: 8.15am – 12.45pm)