MB World Group Berhad is dedicated to achieving the highest standards in our workplace and assigns great importance in hiring and retaining the best candidates. We believe that our employees are our greatest assets and crucial to the success of the company. As such, we are committed to employment policies that provide and promote equal employment opportunities for all employees and applicants as well as maintaining an environment that ensures tolerance, respect and dignity for all our employees.

Our aim has always been to invest in our employees’ training and development to help them reach their potential. We recognise the value of communication with employees at all levels and have delineated guidelines for incentive schemes and training programmes to be conducted for the benefit of employees. We also endeavour to provide job transitions within our working environment to develop interpersonal skills and technical competence of employees.

Job Vacancy

Customer Care Assistant

Job Description:

• Report to the Head of Department (HOD) and focus on customer care activities for residential property purchasers, including vacant possession delivery, key handover, and handling customer feedback/comments.
• Manage defect-related issues and respond to customer queries.
• Conduct inspections and quality checks on finishing works, including skim coating, painting, tiling, and other related tasks.
• Carry out any other assignments as deemed necessary by the Management.

Job Requirements:

• Must have hands-on experience in managing customer care functions and ensuring all customer queries and defect issues are resolved promptly and satisfactorily.
• Minimum 1 year of working experience in Customer Care/Defect Management within the property development industry.
• Willing to be based in Johor Bahru.
• Working days: 5.5 days per week
  (Monday to Friday: 8.15am – 5.15pm; Saturday: 8.15am – 12.45pm)

contact us atGROUP HR DIVISION

E: hr@mbworld.com.my